Boho Casino Privacy Policy

This Privacy Policy describes how Boho Casino collects, processes, protects, discloses, and destroys personal data provided by users of its platform. The document applies to all individuals who access or use the website and its associated services. All data collection and processing activities are conducted on the basis of informed user consent, in accordance with applicable Canadian privacy legislation. By continuing to use the platform, users acknowledge that they have read and understood the terms set out in this document. Boho Casino is committed to handling all personal information responsibly and transparently.

Privacy and Data Protection

Boho Casino collects personal data that users provide directly or that is generated through their interaction with the platform. This information is used to operate accounts, verify identities, process transactions, and deliver services in accordance with Canadian privacy standards.

Types of Personal Data Collected

  • Full name and date of birth
  • Contact details, including email address and phone number
  • Residential address and proof of identity documents
  • Payment and financial information
  • Device identifiers, IP addresses, and browsing activity on the platform
  • Account activity, transaction history, and correspondence with support

Purpose of Collection

Personal data is collected for the following purposes:

  • Verifying user identity and age in compliance with Canadian regulatory requirements
  • Processing deposits, withdrawals, and other financial transactions
  • Providing customer support and resolving disputes
  • Meeting anti-money laundering (AML) and responsible gambling obligations
  • Improving platform functionality and user experience

Technical and Organisational Protection Measures

Boho Casino applies industry-standard technical and organisational measures to safeguard personal data against unauthorised access, disclosure, alteration, or loss. These include:

  • Encryption of data in transit and at rest
  • Access controls limiting data visibility to authorised personnel only
  • Regular security assessments and system monitoring
  • Staff training on data handling and confidentiality obligations

User Rights

Users have the right to:

  • Access the personal data held about them
  • Request correction of inaccurate or outdated information
  • Request deletion of personal data, subject to legal retention obligations
  • Withdraw consent for specific processing activities
  • Lodge a complaint with the applicable Canadian privacy authority

Compliance with Canadian Law

Boho Casino operates in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. All data processing activities are governed by these frameworks, and users in Canada are afforded the full protections provided under Canadian law.

Use of Collected Information

Personal data collected by Boho Casino is used strictly for lawful purposes that are transparent to the user at the time of collection. The platform does not sell or rent personal information to third parties for their own commercial use.

How Personal Data Is Used

  • Account services: To register and maintain user accounts, verify identity, and process authentication requests.
  • Transactions: To facilitate deposits, withdrawals, and payment processing through authorised financial service providers.
  • Service improvement: To analyse platform performance, identify technical issues, and enhance the overall user experience.
  • Marketing communications: To send promotional offers and updates to users who have opted in to receive such communications. Users may withdraw this consent at any time.
  • Analytics: To monitor usage patterns and platform activity for internal reporting and development purposes.
  • Regulatory compliance: To fulfil obligations under Canadian law, including AML requirements, identity verification, and responsible gambling protocols.

Lawful Basis for Processing

All processing of personal data is carried out on one or more of the following lawful bases:

  • User consent, provided at the time of registration or through subsequent opt-in actions
  • Performance of a contract between the user and Boho Casino
  • Compliance with a legal obligation applicable to the platform
  • Legitimate interests pursued by Boho Casino, where these do not override the user’s rights and freedoms

Users will be informed of any change in the purpose for which their data is being processed before such change takes effect.

Access to Information

Boho Casino provides users with the ability to access, review, and manage their personal data through their account settings or by contacting the support team directly.

Accessing and Updating Personal Data

Users may request access to the personal data held about them at any time. Upon verification of identity, Boho Casino will provide a copy of the relevant data within the timeframe required by applicable Canadian privacy legislation.

If any personal information on file is inaccurate, incomplete, or out of date, users may submit a correction request. Boho Casino will update the relevant records promptly upon confirming the validity of the request.

Deletion of Personal Data

Users may request the deletion of their personal data in circumstances where:

  • The data is no longer necessary for the purposes for which it was collected
  • Consent has been withdrawn and no other lawful basis for processing applies
  • The data has been processed unlawfully

Requests for deletion are subject to legal retention obligations. Certain categories of data may be retained for the period required by Canadian law, including records related to financial transactions and identity verification.

Consent to Security Checks and Payment Processing

By using the Boho Casino platform, users acknowledge and consent to the following:

  • Personal and financial data may be subject to security and identity verification checks conducted by the platform or its authorised partners
  • Payment data may be processed by third-party payment service providers engaged to facilitate transactions on the platform
  • These providers are bound by confidentiality obligations and are prohibited from using the data for any purpose beyond the transaction for which it was shared

Protection of Children’s Privacy

Boho Casino is an online gambling platform intended exclusively for individuals who are 18 years of age or older. Access to the platform by minors is strictly prohibited.

Age Verification

Boho Casino takes reasonable steps to verify the age of users during the registration process. However, the platform cannot guarantee the accuracy of age information provided without supporting identity documentation. Users are required to submit valid identification as part of the account verification process.

If there is reason to believe that a user is under the age of 18, the account will be suspended pending further verification. Any funds held in such an account will be dealt with in accordance with applicable Canadian regulatory requirements.

Deletion of a Minor’s Data

If a parent or legal guardian becomes aware that a minor has registered on the platform and provided personal data without authorisation, they may contact Boho Casino to request the immediate deletion of that information. Upon verification of the request, all personal data associated with the minor’s account will be permanently removed from the platform’s records.

Boho Casino does not knowingly collect, store, or process personal data relating to individuals under the age of 18.

International Data Transfers

Boho Casino operates through a network of technology, payment, and service partners that may be located in jurisdictions outside of Canada. As a result, personal data collected on the platform may be transferred to, stored in, or processed in countries other than the one in which the user resides.

Consent to International Transfers

By using the Boho Casino platform and accepting this Privacy Policy, users provide their consent to the transfer of their personal data to countries where the platform’s partners conduct their operations. These transfers are carried out in accordance with applicable Canadian privacy legislation and are subject to appropriate safeguards.

Partner Confidentiality Obligations

All third-party partners and service providers that receive personal data in connection with the platform’s operations are contractually required to:

  • Maintain the confidentiality of all personal information transferred to them
  • Process personal data only for the specific purposes outlined in their agreements with Boho Casino
  • Implement appropriate technical and organisational measures to protect personal data against unauthorised access or disclosure
  • Comply with applicable data protection standards in the jurisdictions where they operate

Boho Casino does not transfer personal data to international partners beyond what is necessary to deliver the services requested by the user.

Use of Cookies

Cookies are small text files placed on a user’s device by a website during a browsing session. They are used to retain certain information about the user’s interaction with the platform, enabling a more consistent and functional online experience.

How Boho Casino Uses Cookies

The platform uses cookies for the following purposes:

  • Statistical analysis: To collect aggregated data on platform usage, including page visits, session duration, and navigation patterns.
  • Behavioural analysis: To observe how users interact with specific features and content on the website, in order to identify areas for improvement.
  • Personalisation: To remember user preferences and settings, such as language selection and login status, across sessions.
  • Platform improvement: To support ongoing development efforts by providing data on technical performance and user engagement.

Cookie Retention Period

Cookies placed by the platform are retained for a period of up to one year from the date they are set, unless the user deletes them prior to the expiry of that period.

Managing Cookies

Users may configure their browser settings to refuse cookies or to be notified when cookies are being placed on their device. Disabling cookies may affect the availability or functionality of certain features on the platform. Third-party services integrated into the platform may also place cookies on the user’s device, subject to their own respective privacy policies.

Acceptance of Privacy Policy

By accessing or using the Boho Casino platform, users confirm that they have read, understood, and accepted the terms of this Privacy Policy in full. This acceptance applies to all features and services available on the website.

Prevailing Version

The version of the Privacy Policy published on the platform at any given time is the current and prevailing version. In the event of any discrepancy between a previously published version and the current document, the current version takes precedence.

Boho Casino reserves the right to update this Privacy Policy periodically to reflect changes in applicable law, regulatory requirements, or operational practices. Users are encouraged to review this document on a regular basis. Continued use of the platform following the publication of an updated version constitutes acceptance of the revised Privacy Policy.

Third-Party Privacy Practices

In certain circumstances, Boho Casino may share personal data with third parties. Such sharing is carried out only where it is necessary and is governed by strict confidentiality and data protection requirements.

Circumstances for Data Sharing

  • Legal obligations: When disclosure is required by Canadian law, a court order, or a directive from a regulatory authority.
  • Dispute resolution: When personal data is necessary to investigate, prevent, or resolve a dispute involving a user or the platform.
  • Contractual agreements: When third-party service providers require access to personal data in order to deliver services on behalf of the platform, including payment processing, identity verification, and technical support.

Identification of Third Parties

Where third-party recipients of personal data are listed on the platform, users may refer to those listings for specific details. In cases where a third party is not listed, users will be informed of the purpose and scope of the data transfer prior to disclosure, where this is practicable under applicable law.

Consent

By submitting personal data through the platform and using its services, users acknowledge and consent to the processing and disclosure of that data in the circumstances described above. Users who do not consent to such disclosures should refrain from using the platform or contact the support team to discuss available options.

Updated: