Responsible Gaming

Gambling always carries the risk of financial loss. No strategy, system, or experience eliminates that risk entirely. Responsible play begins with accepting that outcomes are based on chance and that losses are a normal part of gambling.

Boho Casino encourages all Canadian players to approach gambling as a form of entertainment, not a source of income. Setting clear personal limits before you play is one of the most effective ways to protect your financial and emotional wellbeing.

Core Principles to Follow

• Set a budget. Decide how much you can afford to lose before you start. Never exceed that amount.
• Set time limits. Decide in advance how long each session will last.
• Play with disposable income only. Never use funds designated for rent, food, bills, or savings.
• Treat losses as the cost of entertainment. Do not chase losses in an attempt to recover money.
• Take regular breaks. Continuous play can impair judgment and increase risk-taking behaviour.
• Use available control tools. Deposit limits, session reminders, and self-exclusion options are there to support you.
• Stay informed. Understanding how games work, including house edge and odds, supports more conscious decision-making.

The tools available on the platform are designed to help you stay in control at every stage of your gaming experience.

Gambling addiction is a recognised condition that can develop gradually, often without a clear turning point. Being aware of the warning signs is an important step toward addressing the problem early.

The following indicators may suggest that gambling has moved beyond recreational activity:

• Spending more money or time gambling than originally intended
• Continued gambling despite negative financial, personal, or professional consequences
• Borrowing money, selling possessions, or taking loans to fund gambling activity
• Feeling restless, anxious, or irritable when not gambling or when attempting to stop
• Preoccupation with gambling, including replaying past sessions or planning the next opportunity
• Using gambling as a way to escape stress, anxiety, depression, or difficult emotions
• Failed attempts to cut back or stop gambling
• Concealing gambling activity from family members, friends, or colleagues
• Neglecting personal responsibilities, relationships, or health in favour of gambling
• Continuing to gamble in an attempt to recover money that has already been lost

If any of these patterns apply to you or someone you know, it is advisable to seek professional support. Gambling addiction is a serious condition, and effective help is available.

Addressing gambling addiction requires honest self-assessment and a willingness to take concrete steps. Boho Casino provides several tools and approaches that can support you in regaining control.

The following practical recommendations can help prevent or address problematic gambling behaviour:

• Use deposit limits. Set daily, weekly, or monthly deposit caps to restrict how much you can add to your account.
• Activate session time limits. Schedule reminders or automatic session end times to prevent extended play.
• Use the self-exclusion option. If gambling has become difficult to control, self-exclusion allows you to block access to your account for a defined period.
• Request a cooling-off period. A temporary break from the platform can help you reassess your habits without a full account suspension.
• Seek support from trusted people. Speaking openly with a family member or close friend can reduce isolation and provide accountability.
• Contact a professional counsellor. Trained addiction specialists can offer confidential guidance and therapy tailored to your situation.
• Avoid gambling when emotionally vulnerable. Stress, grief, or anxiety can increase susceptibility to problematic gambling patterns.
• Engage with support programmes. Peer support groups and structured recovery programmes have proven effective for many people facing similar challenges.
• Block access through third-party tools. Software such as Gamban or Betfilter can be used to restrict access to gambling sites across all your devices.
• Contact support directly. The Boho Casino support team can assist in activating protective measures on your account at any time.

Professional support is available for anyone in Canada who is concerned about their gambling behaviour or that of someone they care about. The following organisations provide confidential assistance, helplines, and structured support programmes:

• Gambling Therapy — https://www.gamblingtherapy.org — Free online support, live chat, and forums available internationally, including Canadian users.
• ConnexOntario — https://www.connexontario.ca — Provides information and referrals for mental health, addiction, and gambling support services across Ontario.
• Problem Gambling Institute of Ontario — https://www.problemgambling.ca — Offers clinical resources, self-assessment tools, and professional development for those seeking help in Ontario.
• Responsible Gambling Council (RGC) — https://www.responsiblegambling.org — A Canadian organisation dedicated to reducing the harms of gambling through education and evidence-based programmes.
• Centre for Addiction and Mental Health (CAMH) — https://www.camh.ca — A leading Canadian institution offering addiction treatment, counselling, and mental health services.
• Gamblers Anonymous Canada — https://www.gamblersanonymous.org — A peer support programme with active chapters across Canada for individuals seeking community-based recovery.
• BeGambleAware — https://www.begambleaware.org — Provides educational content, a helpline, and referral services for those affected by gambling harm.

All of the above services are confidential and available at no cost.

If you are experiencing difficulties with gambling behaviour, the Boho Casino support team is available to assist. The team can help activate account restrictions, provide guidance on available tools, or direct you to appropriate external resources.

The following channels are available for Canadian players to contact Boho Casino support:

• Live Chat — Available directly on the Boho Casino website. Connect with a support agent in real time during operational hours.
• Email — Send a detailed message to the support team for non-urgent requests or to request account-level changes such as self-exclusion or deposit limits.
• Help Centre — Access the on-site FAQ and support documentation for guidance on responsible gaming tools and account management options.

All communications regarding responsible gaming are treated with full confidentiality. You are encouraged to reach out at any time if you feel that your gambling behaviour requires attention or intervention.